Privacy Policy

Effective Date: September 2023

Introduction

Welcome to Kamila Muffin Shop (https://kamilamuffinshop.co.uk/) [by Kamila Muffin Studio (https://kamilamuffinstudio.co.uk)] (“we,” “us,” or “our”). We are committed to protecting the privacy and personal data of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Please read this Privacy Policy carefully before using our website or providing any personal information. By using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Data Collection and Usage

1.1 Personal Information

We may collect and process the following types of personal information:

  • Name, email address, and contact details: We may collect personal information when you voluntarily provide it to us through our website, such as when you sign up for our newsletter or contact us through our contact form.
  • Website usage data: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, and pages visited. This data helps us analyse trends, administer the website, and improve user experience.

We also collect the following types of personal information during the online shopping process:

  • Contact information: name, email address, shipping address, phone number
  • Billing information: credit card details, payment information
  • Account information: username, password

1.2 Purpose of Data Collection

We collect and use your personal information for the following purposes:

  • To provide and improve our services: We may use your personal information to respond to your inquiries, deliver the requested services, and enhance your user experience.
  • To communicate with you: We may use your contact details to send you information about our products, updates, promotional offers and discounts that we believe may interest you. You can opt out of receiving such communications at any time.
  • Processing and fulfilling orders placed on our online shop
  • Communicating with customers regarding their orders, including order confirmations, shipment notifications, and customer support
  • Providing a personalized shopping experience

1.3 Use of Personal Information

We use the collected personal information for the following purposes:

  • Processing and fulfilling orders, including payment processing, shipping, and order tracking
  • Communicating with customers about their purchases and providing customer support
  • Personalizing the shopping experience by suggesting relevant products or promotions
  • Sending promotional offers, discounts, or marketing communications (if opted-in and as permitted by applicable laws)

1.4 Legal Basis for Processing

We rely on the following legal bases for processing your personal information:

  • Consent: We may process your personal information based on your consent, which you can withdraw at any time.
  • Legitimate interests: We may process your personal information when it is necessary for our legitimate interests, provided that such processing does not override your rights and freedoms.

2. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These third parties are obligated to protect your personal information and may only use it for the purposes specified by us.

Additionally, we may disclose your personal information if required to do so by law or if we believe that such disclosure is necessary to protect our rights or comply with a legal obligation.

3. Payment Processing and Security

We take appropriate measures to secure and protect payment information during online transactions. We utilize secure payment gateways, encryption, and comply with industry standards to ensure the safety of your payment data.

4. Third-Party Service Providers

We may share personal information with third-party service providers that assist us in fulfilling orders and providing services, such as payment processors and shipping carriers. These providers have access to personal information as necessary to perform their functions but are not permitted to use it for any other purposes.

5. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine the retention period may vary depending on the type of personal information and the purposes for which it is collected.

When we no longer require your personal information, we will securely delete or anonymize it in a manner that complies with applicable laws and regulations.

If you wish to have your personal information removed from our records, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance the shopping experience, analyze website traffic, and personalize content. By using our website, you consent to the use of these technologies. You can manage your cookie preferences or opt out of certain tracking technologies by adjusting your browser settings.

7. Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. Your Rights

Under the GDPR, you have certain rights regarding your personal information. These rights include:

  • The right to access: You have the right to request access to the personal information we hold about you.
  • The right to rectification: You have the right to request correction of inaccurate or incomplete personal information.
  • The right to erasure: You have the right to request the deletion of your personal information in certain circumstances.
  • The right to restrict processing: You have the right to request the restriction of processing of your personal information in specific situations. This means we will temporarily suspend the processing of your personal information upon your request, such as when you contest the accuracy of the data or when the processing is unlawful, but you do not want us to delete the information.

To exercise any of these rights, please contact us using the contact information provided in this Privacy Policy. We will respond to your request within the timeframe applicable data protection laws require.

Please note that there may be circumstances where we are legally permitted or required to retain certain personal information, despite your request for erasure or the exercise of other rights. We will inform you if such exceptions apply.

9. Updates to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes we make to this Privacy Policy will be posted on this page with a revised “Effective Date” indicated at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, disclose, and protect your personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details: hello@kamilamuffinshop.co.uk.