Shipping

SHIPPING

We use various shipping services for our worldwide shipping. To stay informed about your order’s progress, please check both your email inbox and spam folder for order confirmations and tracking details. Refer to the following dispatch time before reaching out to us:

For all products, the current dispatch time is typically 2-5 working days. During busy periods, this time may be extended.

FULFILMENT CENTRES

We operate from multiple fulfilment centres to efficiently process and deliver your orders. Consequently, if you have ordered a variety of items, it is possible that your order may arrive in separate parcels. Here’s the breakdown of where different items originate:

– Prints, Frames, Stickers, Greeting Cards: Dispatched from Kamila Muffin Shop HQ
– Clothes: Dispatched by our Clothes Production Team

SHIPPING PRICES

Our delivery prices are based on the price and weight of your items.

Returns and Refunds

RETURNS

You have 14 days from the date of your purchase’s delivery to initiate a return or exchange. To begin a return, please contact us at hello@kamilamuffinshop.co.uk, and we will provide you with a return address. Please note that return shipping costs are currently the responsibility of the customer, so kindly arrange and cover the shipment for the return. For added peace of mind, we recommend using a tracked service when returning items.

When returning your package, please be sure to clearly mark it with your full name and order number. The item being returned should be in the same condition as when you received it, free from any damages. Once we receive the returned package, we will promptly process your refund.

Please be aware that personalised orders are non-refundable and cannot be exchanged.

EXCHANGES

If you want to exchange an item, please follow the same process outlined above for returns. After completing the return, you can then proceed to place a new order for the item you require.

CANCELLATIONS

Please note that all our prints and clothing items are made to order. As a result, once an order is placed, the information is immediately sent and processed by our printing team. If you wish to cancel an order, please contact us at hello@kamilamuffinshop.co.uk, and we will make every effort to cancel it before the printing process begins. If the order has already progressed too far in the production process, we will guide you through the return process mentioned above.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective physical product, please contact us at contact@kamilamuffinstudio.com within 14 days of receipt. We will assess the situation and, if applicable, provide a replacement or offer a refund at our discretion.

DIGITAL PRODUCTS 

All sales of digital products, including photographs and digital artwork, are final. No refunds or exchanges will be provided for digital products.

NON-RETURNABLE ITEMS

The following items are non-returnable:

• Digital downloads
• Custom-made or personalised products